SMS for healthcare

Fewer no-shows. Less phone tag.

Appointment reminders, confirmations and pre-visit instructions by text. Patients reply to confirm or reschedule, and your front desk gets its phone back.

Start free trialHealthcare SMS guide

14-day free trial · $0.01 per text · Number verified in about 5 business days

Problem → fix

What practices use Pinglo for.

Problem

Empty chairs from no-shows

Fix

Automated reminders 24 to 48 hours ahead with one-tap replies: C to confirm, R to reschedule. Freed slots can go to your waitlist.

Problem

Front desk stuck on the phone

Fix

Two-way texting moves confirmations, reschedules and quick questions into a shared inbox your team works through between patients.

Problem

Patients arrive unprepared

Fix

Send pre-visit instructions and paperwork links ahead of time, plus preventive care and vaccination reminders to keep patients on schedule.

Templates

Copy, paste, send.

Swap in your details. Marketing texts should name your business and say how to opt out; Pinglo handles STOP replies automatically.

More SMS templates

Appointment reminder

{practice}: Reminder, you have an appointment on {date} at {time}. Reply C to confirm or R to reschedule.

1 segment · $0.01 per recipient

Same-day reminder

See you today at {time}, {first_name}! Parking is behind the building. Reply R if you need to reschedule.

1 segment · $0.01 per recipient

Pre-visit paperwork

{practice}: Please complete your forms before your visit on {date}: {link}. Questions? Just reply.

1 segment · $0.01 per recipient

Opening available

{practice}: An appointment opened up tomorrow at {time}. Reply YES to take it. First reply gets it.

1 segment · $0.01 per recipient

Recall reminder

Hi {first_name}, it's time to book your next checkup with {practice}. Reply BOOK and we'll call you. Reply STOP to opt out.

1 segment · $0.01 per recipient

Office closure

{practice}: Our office is closed Monday for the holiday. We reopen Tuesday at 8 AM.

1 segment · $0.01 per recipient

The math

What a penny text is worth.

Worked example: 400 appointments a month, each with a 48-hour and a same-day reminder, on the Professional plan.

$8

monthly text cost
400 appointments × 2 reminders each = 800 texts × $0.01

+ $44

Professional plan, per month
Scheduled and recurring reminders are on Professional

1 kept visit

a month covers the whole $52/mo bill
($52 ÷ $120 average visit = 0.43, rounded up)

Illustrative only — plug in your own numbers. Assumes single-segment SMS at $0.01; longer messages use more segments and MMS is $0.05. Try the cost calculator

HIPAA

Sending patient health information? Talk to us first.

HIPAA compliance is available on the Enterprise plan. If your texts will include protected health information, contact us before you start so we can set it up correctly.

On Starter and Professional, keep messages free of PHI. "You have an appointment tomorrow at 10:30" is fine; diagnoses, procedures, medications and test results are not.

Talk to us about HIPAA
FAQ

Healthcare questions.

Is Pinglo HIPAA compliant?
HIPAA compliance is available on our Enterprise plan. If your messages will include protected health information (PHI), contact us before you start so we can set up the right plan and safeguards. On Starter and Professional, keep texts free of PHI: a time and location reminder is fine; diagnoses, procedures or test results are not.
Can patients respond to appointment reminders?
Yes. Two-way messaging lets patients confirm, cancel or ask to reschedule by replying to the text. Replies land in your shared inbox, which cuts down on phone calls and phone tag.
How do appointment reminders reduce no-shows?
A reminder 24 to 48 hours ahead, with an easy way to confirm or reschedule, catches patients who forgot or can no longer make it, early enough that you can offer the slot to someone else.
What types of healthcare organizations use SMS reminders?
Clinics, dental practices, physical therapy centers, mental health providers, chiropractors, med spas, home health agencies and specialty practices, anywhere a missed appointment costs time and revenue.
Which plan do I need for automated reminders?
Scheduled campaigns and recurring message automation are on the Professional plan. Starter covers one-off bulk messages and two-way texting. Every plan pays the same penny per text.

Give your front desk its phone back.

Start your 14-day free trial today. We handle carrier verification — your number is ready to send in about 5 business days.

Start free trialor call a real person: (804) 944-8365