Why Verification Matters
As of 2024, all toll-free numbers used for SMS must be verified to ensure deliverability. Unverified numbers face message filtering and potential blocking by carriers.
Toll-Free
8XX numbers (800, 833, 844, 855, 866, 877, 888)
Verified
Higher deliverability & carrier trust
Compliant
TCPA and carrier guidelines
What is Toll-Free Verification?
Toll-free verification (TFV) is a process where businesses register their toll-free numbers with carriers to confirm their identity and intended use case. This process helps reduce spam and ensures legitimate businesses can reach their customers reliably.
Information Required for Verification
Business Information
Legal business name, address, website, and EIN/Tax ID
Contact Details
Primary contact name, email, and phone number
Use Case Description
How you'll use SMS (marketing, notifications, 2FA, etc.)
Sample Messages
Examples of messages you'll send to customers
Opt-In Process
How customers consent to receive messages
Expected Volume
Estimated monthly message volume
Verification Process
Submit Application
Complete the verification form with your business and use case details.
Review Period
Carriers review your application (typically 1-2 weeks).
Verification Decision
Receive approval, rejection, or request for additional information.
Start Messaging
Once verified, enjoy improved deliverability and higher throughput.
Tips for Successful Verification
- Ensure your website clearly shows your business name and contact info
- Have a visible privacy policy and SMS terms on your website
- Provide clear, honest sample messages that match your use case
- Document your opt-in process with screenshots or descriptions
- Always include opt-out instructions (STOP to unsubscribe) in messages
Common Rejection Reasons
Website doesn't match business name
Ensure your website prominently displays your legal business name.
Unclear opt-in process
Document how customers consent to receive your messages.
Missing privacy policy
Your website must have a clear privacy policy mentioning SMS.
Prohibited content
Certain industries (cannabis, gambling, etc.) may face restrictions.
Get Your Toll-Free Number Verified
Pinglo handles the verification process for you. Start sending compliant SMS today.
Start Free Trial